refund & Return Policy

Giftlytic Store offers products that are sourced from a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if the customer ordered the wrong size, color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, we’ll offer a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team through this email: [email protected] and provide a clear photo showing the issue.

Please note that we will not be held responsible and will not offer replacements or refunds if you ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects.